KEFDirect.com Terms and Conditions
In all cases customer, purchaser, and end user refer to the person placing the order, or the person for which the order has been placed on their behalf. In all cases KEFDirect.com, KEF America Inc,. , and KEF refer to GP Acoustics U.S. Inc,. d/b/a KEF America Inc,. By completing your purchase you are agreeing to any and all terms and conditions defined below.
1. Order Processing and Cancellations
a. All orders placed before 12:00PM Eastern Standard time will be processed that business day. All remaining orders will be processed the following business day. Processing of orders does not guarantee shipment on that day. We will make every effort to ship products on the same day the order is placed.
b. Orders may be delayed for fraud and purchaser verification reasons.
c. Customers may cancel their order at any time before their order ships for a full refund. (This does not apply to special order and hand built products I.E. REFERENCE, Blade, Blade TWO, Muon, and any other bespoke, hand built to order products.)
d. Orders must be placed using a verified United States credit card or PayPal account. Orders placed with credit cards where the billing information does not match what is registered to the credit card will be cancelled / declined.
e. KEFDirect.com will not be responsible for honoring pricing errors and mistakes.
2. Returns and Exchanges
a. If you are not satisfied with your purchase, you may, after obtaining a Return Authorization Number by calling 1-877-271-9355 or emailing Orders@KEFAmerica.com, return the merchandise for a refund within thirty (30) days of receipt (Less Shipping, Handling, and Restocking charges.)
b. All returned merchandise must be free from damage of any kind, and be in its original factory box with all original packing materials, warranty cards, manuals, and accessories. UPC and Serial Number labels must be intact.
c. All returns require a Return Authorization Number (RA#). Return without a return authorization will not be accepted. To obtain a Return Authorization Number please contact 877-271-9355 or email Orders@KEFAmerica.com. All returns must have the RA# written clearly on the outside of the box. Failure to write the Return Authorization number clearly will result in a delay in processing your refund and may cause your return to be refused at our warehouse.
d. There are no refunds or returns on special order products with the exception of manufacturer’s defect and shipping damage.
e. Authorized returns must be delivered to the designated return location within thirty (30) days of the receipt of your Return Authorization Number. Returns received after thirty (30) days will be refused.
f. The return address is:
10 Timber Lane
Marlboro, NJ 07746
g. Under these conditions, if your order was shipped for free, you will incur the actual “return” cost from your location to our receiving warehouse.
a. All orders within the contiguous United States will be shipped for FREE by UPS Ground. Most products are shipped by UPS Ground; for larger/heavier products we will ship using a freight carrier with the products strapped to a pallet for safety. All truck orders within the contiguous United States will be shipped FREE.
b. KEFDirect.com may ship, as we deem necessary, from either our warehouse in Marlboro, NJ or our warehouse in British Columbia, Canada.
c. KEFDirect.com will only ship products within the United States.
d. KEFDirect.com will not ship products to freight forwarders. Any orders placed shipping to freight forwarding addresses will be cancelled.
e. KEFDirect.com, at our discretion may cancel any order for any reason as we deem necessary.
f. KEFDirect.com cannot ship to P.O. or A.P.O. Boxes.
g. Expedited shipping can be added for an additional charge during checkout.
h. In the event that you refuse your package you will be subject to the full cost of shipping and any return and handling fees. These charges will be billed to the credit card used at checkout.
i. If your package is undeliverable due to incorrect information being supplied at the time of checkout, or for any reason not related to KEF’s processing and shipping of the order, you will incur charges for the cost of the shipment if shipment is returned, or charges equal to the required delivery address change restrictions set forth by the shipping company to correct the error.
j. KEFDirect.com reserves the right to require a signature on any order we deem necessary. ALL orders of $1000.00 or more will be shipped with a signature requirement. All PayPal orders of $700.00 or more will be shipped with a signature requirement.
4. Defective Products and Damaged Products
a. Please immediately inspect your shipment upon delivery. If shipping damage or manufacturer defect is present please contact firstname.lastname@example.org or call 877-271-9355 within 24 hours of receipt of your order.
b. Products found to have a manufacturer defect or shipping damage will be replaced with an exchange of the same product.
c. In the event of shipping damage KEF will file a claim with the shipping carrier and will have the product picked up from the original delivery location for inspection. At time of pickup a replacement item will be shipped at no cost to the customer.
5. Promotional Pricing
a. Promotional pricing cannot be retroactively applied to past purchases.
b. Promotions are run for a set time period or while supplies last as indicated in the product listing.
c. Promotional offerings cannot be transferred, changed, or modified outside of the listed promotion. No item substitutions will be allowed.
6. KEF Newsletter Subscription
a. By completing your order you agree to subscribe to the KEF Newsletter. You may unsubscribe at any time.
b. Customer information including email address will not be shared, sold, or distributed to any third party entities for any reason other than providing marketing communications on behalf of KEF America Inc,.
7. Warranty Information
WARNING Do not entrust any repair work to unauthorized persons. The components necessary to maintain the original performance of this product are available only through KEF authorized dealers and distributors. The warranty may be invalidated if the equipment is repaired by unauthorized personnel or if incorrect parts are substituted. All KEF products are precision engineered and should give years of enjoyment. However, in the unlikely event service should be required, passive KEF products are warranted against FAULTY MATERIAL AND/OR WORKMANSHIP for a period of 5 (FIVE) years from the date of original purchase. Custom Installation (Ci) models are warranted for a period of 2 (TWO) years for both passive and motorized models. Active Electronics are guaranteed against FAULTY MATERIAL AND/OR WORKMANSHIP for a period of 1 (ONE) year from the date of original purchase. Note: Subwoofers contain passive elements and active electronic elements, active elements are warranted for a period of 1 year and the passive components are warranted for a period of 5 years on such models. KEF headphones have a warranty period of 1 year. All warranties are subject to the following restrictions: This warranty is only valid in the country of purchase and applies to the first purchaser only. That the equipment has not been disassembled, modified or tampered with by any person other than an expressly authorized representative of GP Acoustics (US) Limited. That the equipment has not been abused or operated in conjunction with unsuitable, inappropriate or faulty apparatus. That the equipment has not suffered mechanical damage or damage in transit. That the Serial Number label(s) have not been defaced or removed. Should service be required: Prior to returning a product for service, please call GP Acoustics Customer Service Department at 1-877-271-9355 to see if the problem you’re experiencing can be resolved with help from our representative or to arrange for a Return Authorization Number should a repair be necessary. If asked to return products for inspection and/or repair, pack carefully, preferably in the original cartons and packing materials, and return prepaid. Products returned freight collect or without a Return Authorization Number cannot be accepted at our facility. If the original packaging is not available, please ask our Customer Service Representative for recommendations for safely packing your product for shipping. GP Acoustics (US) Ltd. may make a charge for the supply of new packing materials and cartons for the return of the product to you once repairs have been completed. Do not send goods without the prior authorization of the GP Acoustics (US) Ltd. or their authorized distributors. Any product being returned to GP Acoustics (US) Ltd, must include a Return Authorization Number, provided by our Customer Service Representative when making arrangements for the return. Parcel Insurance is recommended for any product sent via common carrier. All products are returned at owner’s own risk. GP Acoustics (US) Ltd. or their authorized distributors cannot be held liable for loss or damage in transit to our facility. Packing, insurance and freight on the return of products repaired at our facility, will be paid by GP Acoustics (US) Limited if factory attention proves to be necessary. Failure to register the warranty, in no way limits or invalidates